Return & Refund Policy

Cancellations, Exchanges & Returns

At Jarnmora, we care about the quality of our products and carefully inspect items before shipment.

For added peace of mind, we offer a 30-day return policy for eligible non-personalized items, including products with verified quality issues or items damaged during transit.

Please review the policy below before requesting a cancellation, exchange, or return.

I. Order Cancellations

Please carefully check your order details before completing payment, including:

  • Size
  • Color
  • Quantity
  • Recipient name
  • Shipping address
  • Contact information

Once an order has been placed, changes may not always be possible.

If you wish to cancel your order, please contact us at

Once an order has been shipped, it can no longer be canceled.

Cancellation Notice

  1. If a cancellation request is submitted more than 12 hours after the order is placed, a processing fee equal to 20% of the order value may be deducted.
  2. Cancellation requests will not be accepted more than 3 days after the order is placed.

II. Exchanges Before Shipment

If you believe you selected the wrong size, color, or style after placing your order, please contact our customer service team as soon as possible.

Exchange requests should be submitted within 12 hours of placing the order by emailing:

Our customer service team will normally review your request within 24 hours.

If the replacement item has a different price, we may charge or refund the price difference as applicable.

To simplify processing, we recommend choosing replacement products with a similar price whenever possible.

Once your order has entered processing or shipment, we may no longer be able to modify it.

III. Returns

If you are not satisfied with your purchase, please contact us so that our team can review your return request.

Eligible orders may be returned to the return location provided by our customer service team.

Return Eligibility

  1. You must contact us within 30 days of receiving your order.

    Requests submitted after the 30-day return period may not be accepted.

  2. Returned items must be:

    • Unused
    • Unworn
    • Unwashed
    • Unaltered
    • In their original condition
    • Returned with original packaging where applicable

    Items that have been worn, washed, damaged, altered, or otherwise used may not qualify for a return.

  3. You must contact our customer service team before sending any item back.

    Do not send returns to the address shown on your original package or packing slip unless our customer service team specifically confirms that address.

    Unauthorized returns may not be accepted.

  4. Refunds will be processed after we receive and inspect the returned item.

    Estimated refund processing times:

    • Credit/Debit Card: approximately 7–14 business days
    • PayPal: generally within 48 hours after the refund has been issued

    The exact time it takes for funds to appear in your account may also depend on your payment provider.

  5. For international returns, please mark the shipment as "Return Item" where appropriate to help reduce unnecessary customs charges.

    Customers may be responsible for customs fees, duties, or other charges associated with unauthorized or incorrectly declared return shipments.

    Unless otherwise agreed, refunds will be issued to the original payment method.

    If returned merchandise or packaging shows signs of use or damage, we reserve the right to reduce the refund amount to reflect any loss in value where permitted.

  6. If an item must be resent because of an error on our side, the customer will not be responsible for the additional shipping cost.

Return Authorization

All returns must be approved by our customer service team before shipment.

Where applicable, we may issue a Return Merchandise Authorization (RMA) or return instructions.

Returns sent without prior authorization may not be accepted.

Return Process

Step 1 — Contact Us

Email our customer service team at:

Please include:

  • Order number
  • Product name
  • Reason for return or exchange
  • Photos or videos if the item is damaged, defective, or incorrect

Step 2 — Receive Return Instructions

Our customer service team will normally respond within 24 hours on business days.

If your return is approved, we will provide the applicable return instructions and return address.

Step 3 — Prepare Your Return

Place the item securely in its original packaging whenever possible.

Attach the return address provided by our customer service team.

Please do not return products to an address that has not been confirmed by us.

Step 4 — Refund or Exchange

Once we receive and inspect the returned package, we will process the approved exchange or refund in accordance with this policy.

Return Shipping Costs

1. Jarnmora Covers Return Shipping

We may cover reasonable return shipping costs when the issue was caused by us, including:

  • Incorrect item received
  • Incorrect color received
  • Incorrect size received due to our fulfillment error
  • Verified product defects
  • Significant damage during transit

For quality issues such as major damage, severe stitching defects, or stains, please take clear photos as soon as possible and send them to our customer service team for verification.

Items that are intentionally or accidentally damaged after delivery may not qualify for free return shipping or a refund.

2. Customer Covers Return Shipping

Return shipping costs are generally the responsibility of the customer when the return is based on personal preference or sizing choice, including:

  • Size does not fit as expected
  • Fabric feels thinner or thicker than expected
  • Personal dissatisfaction with fabric or workmanship
  • Style or appearance does not meet personal expectations
  • Change of mind

These situations are generally not considered product quality defects.

Original shipping fees and return shipping fees are normally non-refundable unless otherwise required by applicable law.

Items Not Eligible for Return or Exchange

We may refuse returns or exchanges for items that:

  • Have been worn
  • Have been washed
  • Have been altered
  • Have been damaged through improper care
  • Have perfume, smoke, body odor, or other noticeable odors
  • Are returned without authorization
  • Are sent Cash on Delivery (COD)

We do not accept COD return packages.

Information Required for Returns or Exchanges

To help us process your request efficiently, please provide as much of the following information as possible:

  • Order number
  • Account name or email address
  • Contact information
  • Reason for return
  • Product name
  • Product size
  • Product color
  • Quantity
  • Requested replacement item, if applicable
  • Replacement size and color, if applicable
  • Recipient name
  • Shipping address
  • Telephone number

Before returning any item, please confirm the correct return address with our customer service team.

If a package is sent directly to an unconfirmed address without contacting us first, it may not be treated as a valid return and a refund may not be issued.

Contact Us

If you have any questions about cancellations, exchanges, returns, or refunds, please contact us:

Service Hours:
Monday – Friday, 9:00 AM – 8:00 PM

During business hours, we aim to respond as quickly as possible. Messages received outside business hours, on weekends, or on holidays will normally be answered on the next business day.